Organize for Success With BI and Analytics Through a BICC

Globally renowned soccer star Pele once said:

“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing or learning to do.”

Despite the straightforward nature of needing to organize to succeed, many organizations still have not created and staffed a formal function dedicated to driving and ensuring success for all BI, data, and analytics initiatives.

Data leaders allowing that to happen underserve their organizations.

Our data consistently indicate that the presence of such a formal function—what Dresner Advisory Services calls a Business Intelligence Competency Center (BICC)—correlates with greater BI success and generally higher achievement of business benefits from the application of BI.

We define a BICC as:

A group within an organization charged with defining, delivering, documenting, and promoting best-practice BI solutions.

The term one uses for this function matters little. We call it a BICC; others may prefer to call it a BI Center of Excellence or Capability Center. What is important is applying the concept to plan, organize, and execute for success.

Potential benefits of a BICC include sharing experience, applying expertise, reducing BI implementation costs, imparting inter-organization perspective and oversight, developing standards for BI and analytics, and (of course) helping to identify and build BI solutions that support key use cases and result in the creation of business value.

A likely reason more organizations lack a BICC is that the success it brings and value it creates does not happen overnight. BICCs need time to grow, mature, and evolve to deliver the most strategic value to their organizations. But data leaders that take a long-term view and champion their BICCs are rewarded handsomely through greater BI success and higher achievement of key business goals.
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